Refund policy

Returns & Exchanges

Every Studio Engravings piece is made to order and engraved by hand in sterling silver or 14K gold filled - from your photo, fingerprint, handwriting, or chosen details. Because each piece is custom made just for you on precious metal, we are unable to offer returns or refunds on custom engraved items.

If we made an error, we will make it right

We stand behind the quality and craftsmanship of every piece. If your order arrives with a mistake on our part - a misspelling, the wrong font, or an engraving that does not match the artwork or details you submitted - contact us within 14 days of delivery and we will engrave a corrected piece and exchange it at no cost to you.

Errors in submitted details or artwork

Your piece is engraved exactly from the artwork and details provided with your order, so please double-check spelling, names, dates, and images before purchasing. If an error came from the submitted information, we are not able to offer a free replacement - but reach out anyway, and we will do our best to find a fair solution.

Not sure your photo or print will engrave well? We are happy to review it before you order.

Damaged in transit

If your piece arrives damaged, contact us within 14 days of delivery with a photo of the damage and your order number, and we will make it right.

Chains

If your chain breaks within 30 days of delivery, we will replace it at no cost.

How to reach us

Email jonathan@chapmanjewelry.com or call +1 (559) 760-5063, Monday-Friday, 9:00 am-4:00 pm PST. Please include your order number and a description (with photos, if applicable) of the issue.